Return and Refund Policy

Last updated: September 30, 2026

At Café Candela, we want you to be satisfied with your purchase. This policy describes the conditions applicable to returns, exchanges, and refunds voluntarily offered by Café Candela. Nothing in this policy limits any rights or remedies available to you under applicable laws, including the legal warranties provided under Quebec's Consumer Protection Act.

Returns — Change of Mind

We accept return requests within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return due to a change of mind, the item must:

• be in the same condition in which you received it;
• not have been used, installed, or put into operation;
• be complete and include all original accessories, parts, and components;
• be returned in its original packaging when such packaging is necessary to adequately protect the product;
• be accompanied by proof of purchase.

Items that have been used, installed, or put into operation are therefore not eligible for a return due to a change of mind.

Important: Espresso machines, grinders, electrical appliances, and other technical equipment should be inspected immediately upon delivery and before their first use. If you notice any damage, irregularity, or problem, please contact us before using or disassembling the equipment so that we can assess the situation and provide you with the appropriate instructions.

Damaged, Defective, or Problematic Items

Please inspect your order as soon as you receive it and contact us promptly if the item:

• is damaged upon arrival;
• has an apparent defect;
• does not function properly;
• does not correspond to the description or the order;
• or presents any other problem.

For technical equipment, we may request photographs, videos, installation or usage information, and/or the return of the equipment for inspection and diagnosis.

Depending on the nature of the problem, Café Candela may, where applicable, provide a repair, replacement, or refund.

The legal warranties applicable in Quebec remain fully in effect. They may, among other things, cover goods that cannot serve the purpose for which they are ordinarily intended, do not have a reasonable lifespan, or contain a latent defect.

When a problem results from misuse, improper installation, failure to follow the manufacturer's instructions, inadequate maintenance, unauthorized modification, or unauthorized repair, the applicable conditions may be different.

Damage Occurring During Shipping

If your order arrives damaged, please contact us as soon as possible and, ideally, before using the item.

We may ask you to provide photographs of the item, its packaging, and any visible damage so that we can assess the situation and determine the appropriate course of action with the carrier or manufacturer.

Please keep the original packaging until we confirm that it may be discarded.

Items Not Eligible for Return Due to Change of Mind

The following are generally not eligible for return due to a change of mind:

• items that have been used, installed, or put into operation;
• customized or made-to-order products;
• perishable products;
• gift cards;
• items clearly identified as non-returnable at the time of purchase;
• items that are not returned with their original accessories, parts, or components.

This exclusion does not limit a consumer's rights regarding an item that may be covered by a legal warranty or a manufacturer's warranty.

Returns and Shipping Costs

To request a return, please contact us at:

info@cafecandela.ca

No item should be returned without first receiving return instructions from Café Candela.

For returns due to a change of mind, return shipping costs may be the responsibility of the customer unless otherwise indicated by us.

When a return or shipment is required because of a problem covered by a warranty or another applicable legal obligation, Café Candela will provide you with the appropriate return instructions and explain the applicable shipping arrangements and costs.

Return address:

Café Candela Inc.
3645 Boulevard des Sources
Dollard-des-Ormeaux, QC
H9B 2K4
Canada

Exchanges

If you would like a different product, the simplest option is generally to return the eligible item in accordance with this policy and place a new order.

For defective products or products covered by a warranty, we will determine with you whether a repair, replacement, or refund is the appropriate solution.

Return Inspection

All returned items must be inspected before a refund is approved.

If an item returned due to a change of mind has been used, installed, modified, damaged, or returned incomplete, it may not be eligible for a refund under our voluntary return policy.

This does not limit any rights that may apply under legal warranties or a manufacturer's warranty.

Refunds

When a return is approved, the refund will be issued to the original payment method used for the purchase.

We will notify you by email once the refund has been approved. The time required for the refund to appear in your account may vary depending on your financial institution or payment provider.

Initial shipping charges and return shipping costs may be treated differently depending on the reason for the return and the applicable legal obligations.

Order Cancellation

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at info@cafecandela.ca.

We will make reasonable efforts to stop processing the order when it has not yet been shipped. An order that has already been shipped may be subject to the applicable return conditions.

Any cancellation rights provided by laws applicable to distance contracts remain fully applicable when their conditions are met.

Legal Warranties

Nothing in this policy excludes, limits, or replaces any legal warranties applicable to goods sold in Quebec.

Goods sold by Café Candela are subject to the legal warranties provided under Quebec's Consumer Protection Act. These warranties may, among other things, require that goods be fit for the purpose for which they are ordinarily intended, have a reasonable lifespan, and be free from certain latent defects.

For any questions regarding a return, warranty, or problem with a product, please contact us at:

info@cafecandela.ca
Café Candela Inc.
3645 Boulevard des Sources
Dollard-des-Ormeaux, QC
H9B 2K4
Canada